Shipping policy
SHIPPING POLICY
We aim to dispatch all orders the same day or next business day.
New Zealand Shipping
Delivery typically takes 2–3 business days.
Please allow additional time for rural deliveries.
Australia Shipping
Delivery typically takes 7–14 business days.
Delays can occur during peak periods.
All orders are sent with tracking, which will be provided once your order has been dispatched.
PRIVACY POLICY
This Privacy Policy explains how OOSH Fishing (“OOSH”,
“we”, “us”, or “our”) collects, uses and protects your personal information
when you visit ooshfishing.com, place an order, or interact with our services.
By using our site or services, you agree to the terms set out in this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to
reflect changes in our practices or legal requirements. When changes are made,
we will update the “Last updated” date. Continued use of our services means you
accept the updated policy.
Information We Collect
We collect information to process orders, communicate
with you, improve our services and comply with legal requirements.
Information You Provide
This includes your name, email address, phone number,
billing and shipping details, order information, account details, and any
messages sent to us through email or forms on our site.
Information Collected Automatically
When you browse our site, we may collect your IP address,
device and browser details, pages viewed, time on site, and interactions with
our content or marketing. Cookies and tracking tools may be used for analytics,
performance and advertising.
Information From Third Parties
We may receive information from Shopify (our store
platform), payment processors, shipping providers, advertising platforms and
email or SMS marketing tools.
How We Use Your Information
We use your information to process orders, arrange
shipping, manage your account, communicate with you, respond to enquiries,
prevent fraud and improve the website.
We may send marketing emails or SMS messages if you have
opted in. You can unsubscribe at any time. We may also use your information to
show personalised ads through platforms such as Meta and Google.
Cookies
Cookies help us operate our store, remember your
preferences, analyse site performance and deliver personalised advertising. You
can disable cookies in your browser settings, but some features may not work
correctly.
For Shopify’s cookie information, visit: https://www.shopify.com/legal/cookies
How We Share Your Information
We may share your information with trusted service
providers, including Shopify, payment processors, shipping couriers, analytics
partners, email and SMS providers and marketing platforms.
We may disclose information where required by law, to
enforce policies, or as part of a business transfer. We do not sell your
personal information.
User Generated Content
If you post a review or comment publicly, it will be
visible to anyone. We cannot control how others may use information you choose
to make public.
Children’s Data
Our services are not intended for children under 16. If
you believe a child has provided personal information, please contact us so we
can remove it.
Security and Retention
We take reasonable steps to protect your data, although
no online service can guarantee perfect security. We retain your information
only as long as necessary for legal, operational or account-related purposes.
Your Rights
Depending on your location, you may have the right to
access, correct, delete or request a copy of your personal information,
restrict its use or withdraw consent. You may also opt out of marketing
communications at any time.
To make a request, contact us at contact@ooshfishing.com.
We may require verification of your identity before
responding.
International Transfers
Your information may be stored or processed in countries
outside your own. Shopify and our service providers use recognised safeguards
to protect transferred data.
Contact Us
If you have questions about this Privacy Policy or wish
to exercise your rights, please email:
contact@ooshfishing.com