WE'VE GOT YOU
SHIPPING POLICY
We aim to dispatch all orders the same day or next business day.
New Zealand Shipping
Delivery typically takes 2–3 business days.
Please allow additional time for rural deliveries.
Australia Shipping
Delivery typically takes 7–14 business days.
Delays can occur during peak periods.
All orders are sent with tracking, which will be provided once your order has been dispatched.
PRIVACY POLICY
This Privacy Policy explains how OOSH Fishing (“OOSH”,
“we”, “us”, or “our”) collects, uses and protects your personal information
when you visit ooshfishing.com, place an order, or interact with our services.
By using our site or services, you agree to the terms set out in this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to
reflect changes in our practices or legal requirements. When changes are made,
we will update the “Last updated” date. Continued use of our services means you
accept the updated policy.
Information We Collect
We collect information to process orders, communicate
with you, improve our services and comply with legal requirements.
Information You Provide
This includes your name, email address, phone number,
billing and shipping details, order information, account details, and any
messages sent to us through email or forms on our site.
Information Collected Automatically
When you browse our site, we may collect your IP address,
device and browser details, pages viewed, time on site, and interactions with
our content or marketing. Cookies and tracking tools may be used for analytics,
performance and advertising.
Information From Third Parties
We may receive information from Shopify (our store
platform), payment processors, shipping providers, advertising platforms and
email or SMS marketing tools.
How We Use Your Information
We use your information to process orders, arrange
shipping, manage your account, communicate with you, respond to enquiries,
prevent fraud and improve the website.
We may send marketing emails or SMS messages if you have
opted in. You can unsubscribe at any time. We may also use your information to
show personalised ads through platforms such as Meta and Google.
Cookies
Cookies help us operate our store, remember your
preferences, analyse site performance and deliver personalised advertising. You
can disable cookies in your browser settings, but some features may not work
correctly.
For Shopify’s cookie information, visit: https://www.shopify.com/legal/cookies
How We Share Your Information
We may share your information with trusted service
providers, including Shopify, payment processors, shipping couriers, analytics
partners, email and SMS providers and marketing platforms.
We may disclose information where required by law, to
enforce policies, or as part of a business transfer. We do not sell your
personal information.
User Generated Content
If you post a review or comment publicly, it will be
visible to anyone. We cannot control how others may use information you choose
to make public.
Children’s Data
Our services are not intended for children under 16. If
you believe a child has provided personal information, please contact us so we
can remove it.
Security and Retention
We take reasonable steps to protect your data, although
no online service can guarantee perfect security. We retain your information
only as long as necessary for legal, operational or account-related purposes.
Your Rights
Depending on your location, you may have the right to
access, correct, delete or request a copy of your personal information,
restrict its use or withdraw consent. You may also opt out of marketing
communications at any time.
To make a request, contact us at contact@ooshfishing.com.
We may require verification of your identity before
responding.
International Transfers
Your information may be stored or processed in countries
outside your own. Shopify and our service providers use recognised safeguards
to protect transferred data.
Contact Us
If you have questions about this Privacy Policy or wish
to exercise your rights, please email:
contact@ooshfishing.com
RETURNS & EXCHANGE POLICY
At OOSH Fishing, we stand behind the quality of our lures
and gear. If something isn’t right, we’ll do our best to sort it quickly and
fairly. The information below explains how our returns and exchanges work.
Returns Window
If you need to return or exchange an item, please contact
us within ten days of receiving your order. For international customers, just
let us know within ten days and we’re happy to allow extra time for your parcel
to reach us.
Condition of Returned Items
All items must be returned in original condition. This
means unused, unaltered, unmarked and with all packaging and tags intact. Items
that do not meet these conditions may not be eligible for a return or exchange.
Full-Priced Items
Full-priced items can be returned for a refund to the
original payment method or exchanged for another item, depending on stock
availability.
Sale Items
Sale items can be exchanged for another item or style of
equal value, subject to availability. Sale items are not eligible for refunds
unless faulty.
Faulty Items
We take quality seriously. If your item arrives faulty,
or something goes wrong soon after you start using it, please contact us
straight away so we can put it right. We may request photos to help assess the
issue, and we’ll organise a solution as quickly as possible.
Return Shipping
Return shipping costs are the responsibility of the
customer. We recommend using a tracked service, as we cannot be responsible for
items lost in transit.
How to Start a Return
To begin a return or exchange, email us at contact@ooshfishing.com
with your order number and a brief explanation of the issue. We’ll reply with
simple instructions to get things moving.
Our Promise
We’ve built OOSH to help anglers catch more fish and
enjoy their time on the water. If something’s not right, reach out — we’re
always happy to help. At the end of the day, our goal is simple: make sure
you’re stoked with your gear and proud to fish with OOSH.