Refund policy

RETURNS & EXCHANGE POLICY

At OOSH Fishing, we stand behind the quality of our lures
and gear. If something isn’t right, we’ll do our best to sort it quickly and
fairly. The information below explains how our returns and exchanges work.

Returns Window

If you need to return or exchange an item, please contact
us within ten days of receiving your order. For international customers, just
let us know within ten days and we’re happy to allow extra time for your parcel
to reach us.

Condition of Returned Items

All items must be returned in original condition. This
means unused, unaltered, unmarked and with all packaging and tags intact. Items
that do not meet these conditions may not be eligible for a return or exchange.

Full-Priced Items

Full-priced items can be returned for a refund to the
original payment method or exchanged for another item, depending on stock
availability.

Sale Items

Sale items can be exchanged for another item or style of
equal value, subject to availability. Sale items are not eligible for refunds
unless faulty.

Faulty Items

We take quality seriously. If your item arrives faulty,
or something goes wrong soon after you start using it, please contact us
straight away so we can put it right. We may request photos to help assess the
issue, and we’ll organise a solution as quickly as possible.

Return Shipping

Return shipping costs are the responsibility of the
customer. We recommend using a tracked service, as we cannot be responsible for
items lost in transit.

How to Start a Return

To begin a return or exchange, email us at contact@ooshfishing.com
with your order number and a brief explanation of the issue. We’ll reply with
simple instructions to get things moving.

Our Promise

We’ve built OOSH to help anglers catch more fish and
enjoy their time on the water. If something’s not right, reach out — we’re
always happy to help. At the end of the day, our goal is simple: make sure
you’re stoked with your gear and proud to fish with OOSH.